New Prairie Storage W. Maple

At first the staff presented that they were caring about my situation of having to quickly move because of a death of a close family member. However after three more months of charges and not being able to access my storage unit when I attempted to clean out my unit I was talked to by the other manager as if grieving for my husband and having been hospitalized for over a month for it.. none of that was any valid reason to help another human being. I was told that a $350 fee is being assessed due to a repo of my belongings as well as if I ever want to get another storage unit at this location. I will tell you what.. even if I move remotely close to Sioux Falls again I will not be renting from these management people

Amazing customer service. I had lost the key to my padlock so I called the owner or the manager I'm not sure which and I told them what had happened. He was actually eating supper at the time. So we met at 7 o'clock that night and he cut my old padlock off. He gave me new padlock and refused any compensation for his time or the lock. That is customer service!!!!

I had a full storage Basically filled with everything to move into a new home. Started a storage contract with new prairie on Maple and intervention in January 2021 of this year all my stuff got stolen in August. A detective was called to look at the cameras the cameras didn't catch anything the storage facility didn't catch anything they refused to reimburse my money for the month that my stuff got stolen since they couldn't reimburse me for all of the stuff that got stolen. Me not knowing that their storage facility has gotten robbed before their fence is always broken. I took a huge loss and now have to rebuy everything for a new home thanks for nothing new prairie. I suggest to anyone that is looking for a storage to go into a indoor storage facility and do not mess or deal with new prairie at all.