Public Storage

This storage facility is clean and feels safe. We've never had any technical issues with access and very much appreciate that the carts are in good shape. Highly recommend.

Edit: the manager was very helpful and is actively trying to get me a lower rate. Tip: go straight to your location’s manager and don’t go through their online corporate support. I have not had any issue with the staff or facility itself, however I’m extremely frustrated and disappointed because my monthly rate is increasing nearly 40%—just four months into my lease. When I chatted them for clarification, customer service representative simply said it’s due to high demand and that they reserve the right to raise prices whenever they want per the lease. Of course demand is high—this is one of the busiest moving seasons in the Chicagoland area. But no advance notice, no explanation, and no consideration for how disruptive this is? Storage isn’t a service I can easily cancel. This would require renting a U-Haul, finding a new facility, and moving everything again. It’s a major burden. This policy feels deeply unfair, especially so early in my lease. I chose Public Storage for its affordability and reliability—now I feel taken advantage of. Please reconsider this approach, or at the very least, offer more transparency and flexibility for your customers.

This parking lot is always a slip and slide during the winter.