Public Storage

Lovely and helpful customer service, great price, and easily accessible. Please note that the units on the second level do not have an elevator. I was able to make an easy switch right then to a bigger lower level unit that was only $2 more.

I would like to thank the staff at public storage for their assistance during the many years that my parents stored some possessions at the facility and, after their deaths, for almost 5 years until I was in Augusta long enough to evaluate the belongings and clear the facility. Ray (manager) was particularly helpful in making sure I could keep the account current from a distance of over 500 miles and in transferring ownership after the probate judge gave me the letters testamentary. The company really protected me by requiring all of the documentation appropriate for a post-mortem transfer pursuant to the terms of a will. Finally, Ray provided a referral for a junk removal service that made the final cleaning and closure easier than it would have been otherwise. Once again, I thank the staff at Public Storage for their assistance and businesslike manner for many years.

2 stars on account that my stuff didn't get stolen. I used a different public storage previously and had a good experience. The other security was both cheaper and more secure. Complaints: 1. I got charged for the lock even though I returned it within 30 days of my scheduled move-in date but not within 30 days of when I signed up online. 2. You could break into these units with a claw hammer. The lock is riveted loosely to the frame; the door is hollow. I absolutely would not put anything in these units that I wasn't willing lose.