Public Storage

NOT SECURE! Robbed less than a month after moving in! Every single storage unit in this property has a major fault which is that there’s a 2 foot tall gap over the storage units and a cheap chicken wire covering along the ceiling. Someone hopped up into the ceiling area and pull back that cheap mesh wire and then spent a good bit of time rummaging around inside every box in my unit.

Aidan and Justin have been very helpful at the S. Lamar location. When I arrived to help movers get into my parents’ storage location, our code would not work. Aidan came out and tested it and then reset it for us, which expedited the process. I went to return our old set of keys from another public storage location and Justin provided me with copies of previous transactions and terms of service, so my parents could have a paper copy. I was nervous that there would be more holdups but these two helped really move things along!

The facility is fine but unfortunately Public Storage forces you to purchase a $20+ lock for the unit when you sign-up that they leave in the unit. You can only get a refund if you return the lock during the day during office hours. Unfortunately when I unloaded my items, it was after hours so the office was closed. Due to work and being out of town, I wasn’t able to return it within the month and now they claim that it’s impossible to refund me. This is terrible policy if you value your customers. Corporate was no help either.