Public Storage

Breana delivers outstanding customer service and sets high standards for this facility. She is patient, attentive, and consistently willing to assist with any questions or concerns. Her ability to explain policies clearly provide helpful guidance, and ensure I felt supported throughout the entire process, she reflects a strong commitment to customer excellence. The professionalism and customer focused approach, makes the experience both smooth and reassuring.

I have never been treated so poorly by a business. I explained that I was moving under urgent and difficult circumstances late at night. I was assigned a storage unit accessible only by three flights of stairs, in freezing weather, in a dark area by the train tracks, with no staff on site and little consideration for my personal safety or accessibility. I later learned that staff were aware the elevator had been out of service for weeks. This was never disclosed to me at the time of assignment, and there was no estimated timeline for when it would be repaired. The next morning, I was in significant pain. I have had a sciatica condition for five years, and after this move I could barely walk. A staff member called asking how this could be made right, and I explained that waiving the charge would allow me to move my belongings to a safer, accessible unit and hire help, which I now require. I was told someone would follow up. No one ever did. This situation was foreseeable, preventable, and handled with a complete lack of care. I would not recommend this business to anyone.

I recently worked with Breana the property manager at the storage facility, I had an excellent experience. From the moment I arrived, she was professional, knowledgeable, and attentive. She took the time to clearly explain the rental process, answer all of my questions, and ensure I fully understood the facilities policies and security measures. Thank you so much for the awesome customer service!