Public Storage

Rebecca was extremely helpful,courteous and had a very pleasant personality. She took additional time to help and explain available storage options. I greatly appreciate it and took advantage of. Based on short interaction that I had she seemed very valuable and knowledgeable employee.

Manager Amanda at Public Storage 1414 South Wabash in Chicago helped me out tremendously with a situation that was beyond my control. She was very professional, she answered all my questions and she got back to me in a timely manner. Most importantly she resolved the issue I was having and i’m truly greatful. If I could have given her a 10-star rating I would have.

Moved here from the storage facility across the street for the proximity to home and extended access hours. Upon move in lock holder on unit was broken and defective causing lots of effort to utilize. Informed staff one day after move in and issue was never addressed nor resolved. Less than 6 months into lease agreement, rent was raised $100. No email, text, or alert on the app that I used daily, but the staff said they sent a letter in the mail, which I honestly never received. I reached out about possibly paying the raised rent rate late, and was immediately hit with an almost $100 late fee. Called customer service and asked about the late fee being waived due to me never missing any payment before. The phone agent was extremely rude and I asked if I could speak to anyone else due to difficulty understanding her accent and was refused, told there was nobody else to speak to, and to pay immediately. Bad business practices and a predatory system. Would not recommend to anyone ever.