Public Storage

Customer service response is horrible. My experience. Hardly ever find someone on location. No one ever answers calls. Must leave a message for them to get back to you maybe later in the day or next day or 2. Everything must be done through app. Got stung by wasps that I reported a week prior. "They would take care of it the next time I went." Was not done. Had to get done myself. Need to improve on customer service needs.

This is my first time leasing a storage unit and thanks to Roxie’s help i am now able to have a unit for all my items. Definitely recommend to come see her for any questions she is really nice and gives you all the information you need.

Dealt with Jill with on an outstanding issue and she has been the first person to proactively work a solution. Thanks Jill your effort was greatly appreciated.