Public Storage

Facility is OK. Asside from going from 24 hour access to limited time unless you want to pay more. It is not like they have anyone there after hours, just charge more because they can get away with it. I've been renting here for 23 months. Originally agreed at $139 per month, including insurance. At month 3 they charged $50 for a new lock. I still have the original lock and have never received any explanation about this, even after asking. Then at 5 months the rate was increased by $40. Then 6 months later by $45 and now, at month 23, they raised it another $40. Under no circumstances is that fair or appropriate to double the cost in under 2 years. I'm a bit stuck here due to limited mobility, but I encourage anyone renting at any Public Storage facility to be on guard for them to gouge you and raise rates every 5 to 6 months, punishing longer term customers. Rip Off Artists should be their name. Since they never respond with anything noteworthy to negative comments, I'd love to see them respond with justifying the cost increases or providing renters with a valid reason, just that it is happening. I'm out as soon as I heal from surgery.

Don what an amazing man and how far he went out of his way to help me out after the fact I got swapped all around by the headquarters. Not that they are wrong but Don went out of his way to make a customer very happy and I have nothing bad to say and a great facility and very clean and warm. Thank you so kindly from the kindness of this man. People that take that extra step just to make someone happy needs to know how greatly appreciated that is and thank you Don so much and thank you public storage

I started out online, and then completed the check in process in person. There was quite a bit of paperwork and questions to be answered, but the gentleman at the desk was very friendly and helpful so it went fine.