Public Storage

I have tried to access the building during hours stated on website. And the green gates have been shut since Sunday. I have contacted customer service and they have not been able to help me. I do not know what’s going on and I need to access my unit. I was told that this issue will be forwarded to the Field Manager and I am awaiting their response. Has anyone else had this issue in the past few days?

Clarence at Public Storage was absolutely fantastic! He was friendly, professional, and incredibly helpful throughout the entire process. He took the time to explain everything clearly and made sure I got the right unit for my needs. His customer service really stood out and made what could have been a stressful experience quick and easy. If you’re looking for great service at Public Storage, ask for Clarence—you won’t be disappointed!

Although I was frustrated that Public Storage took over a neighborhood storage, due to the very known practice of frequently raising rates. I spoke to the property manager Clarence, and gave me a new view of customer service. Clarence looked at me while expressing my concerns and was very understanding and made clear he is taking keeping the grounds and occupants happy.