River Campus Storage

Guess I can't give no stars so will give 1 star. My daughter rented this storage unit for the summer as she goes to RU and when she moved in they were happy to charge us a prorated amount for the few days at the end of the month of May. Now they have moved out before Sept 1st and have given notice of moving out but the last person leaving put the lock back on an empty locker. We have been charged an extra month full price and my daughter will get the lock off today 9-2. I called to explain the situation and that since they can prorate at the beginning of the rental there should be no reason they cannot prorate for the 2 days but sorry that is not our policy!! Person on the phone cannot be reasonable but to say that is our policy and since I am not on the account even though it is on my credit card I cannot submit a request. Basically the guy on the phone cannot do anything but submit a request to the owner but doubt it would be changed because this is the policy that you will be charged a full month. Great customer service I think not!!

Agree with all reviews calling this place a scam. I was told that I would be able to move in on a relatively tight timeline, but was given a faulty door code. No one was available to talk to at the time, and I ended up not being able to use the unit, though I had paid for a month and a half. I spoke with multiple representatives multiple times, was told that a manager or owner would need to approve a refund, and that I would need to wait for their call. I have not received a call or a refund, and it has been two weeks.

The building is clean; however, sometimes people do have financial issues... imagine that 🤔. I had a financial situation, the end results were very helpful. However, in between jobs... leaving one, starting a new job, I didn't have the finances to pay the bill. So I get an email with the "article" information. This is not necessary! This will be my last month of usage with this company. If I ever need storage again it will not be with River Campus Storage!