Seacliff Self Storage

If I could give this place zero stars, I would! We have been renting here for years. Gradually they have increased our storage unit prices from $120 to now close to $300 a month for my second floor storage unit. For the last FIVE months I have been coming to storage and the elevator on my unit side has been broken. It is a major inconvenience when you are loading and unloading heavy bins/boxes. There is no signage about the broken elevator at the entrance keypad. The first time I experienced the broken elevator, I had unloaded all of my bins out of my car onto a cart and then found the elevator was broken when I got up to it! UGH! I had to push all of my stuff to the other side of the facility to catch the working elevator and then walk all the way back again after I had unloaded them in the unit. Obviously if this was an occasional problem, I would certainly understand. I have spoken to the manager, Angie, twice who was incredibly rude both times. When I approached her at the desk, she did not greet me and just looked up at me as if I was bothering her. When I told her about the broken elevator (again), her response to me was that it also an inconvenience to her and the other employees and did not seem to care whatsoever! She refused to give me anyone else's name or contact information at the corporate office. She gave me the customer service number that goes to a recording where you cannot ever get a live person to talk to. Also, the place has become very dirty with bird droppings caked all over the loading dock. The halls are dusty and dirty and do not seem to be maintained. I am actively looking to move my items to another storage facility and I would highly suggest you do the same! For this kind of money, I know I can get a better facility that appreciates my business and cares about their customers and business.

When I went to rent a Seacliff self storage at 18100 Kovacs Lane Huntington Beach, CA 92648, they said they had a for promotion 11 month prepayment plan and one month free, and the price would not increase for the 12 months I paid. My payment start date is 1/1/2025 to 12/31/2025, but they sent me a notice of price increase starting 9/1/2025. Is this considered a deceptive practice? (EDIT) The notice I received on July 29, 2025, clearly states my new rate would be $458.00 per month, plus a $12.00 protection plan premium, for a new total of $470.00. Furthermore, I have not received any communication from your staff as you claim. My records show a formal notice of a rate increase, not a system "glitch." The attached payment receipt from December 21, 2024, The notice I received on July 29, 2025, shows a rent increase.

AMAZING! I wish they were open a tad bit later, BUT nonetheless, what can I say? They have really good deals and all sorts of different storage unit options; INCLUDING various sizes to choose from, 3 floors (all quite easily accessible), you could have your unit in vault if you want that extra security, as well as air conditioned units, and even locker options! And I don't mean the types of lockers from school, no, they're much bigger than those ones and perfect size if you just have a small amount of stuff you'd like to store. You even have the ability to store vehicles, trailers, boats, motor homes, (and more) here if you need to. It is basically like an all in 1 place! They even give you your very own personalized gate access code, how neat! And they of course, have insurance options too (which is included in your total when you rent a unit as well)! Oh and not to mention, they have an AMAZING staff! I won't name names, for various reasons, BUT just know that they are tremendous. I HIGHLY recommend this place. If you're reading this because you're looking to rent a storage unit or something of that nature, then I suggest you stop looking now. You've found your new storage facility to rent your unit! Congrats! Hope you find that everything suits your needs here. I am quite positive that you will! Thank you Seacliff! And a SPECIAL thanks to the Seacliff Staff (at this particular location), you guys rock! Much love, - Sara (& José) 💁🏼‍♀🙋🏽‍♂📦🏢