SecurCare Self Storage

I was extremely impressed with the business and especially with Maria. Her professionalism, knowledge, and pleasing customer service oriented demeanor not only made it a positive experience but also was instrumental in me selecting this company over others nearby. The storage unit I saw was very clean as was the entire property. I will definitely recommend SecurCare Self Storage moving forward.

Maria was very helpful and honest. Made the process easy and fast. We were able to get an affordable price. She explained everything so well. Thank you! Glad we came here! 1st!

The facility is clean and orderly, no issues with pests and it feels safe for the most part. My 3 star rating has to do with customer care. A great deal of people needing storage are usually not in a good place. Many are facing eviction, an urgent need to move, a death or illness in the family where they are having to clean out a property. If the property manager or call center agents cannot manage empathy, they should at least make an effort to afford the minimums of customer service 101. Do not continue to repeat your policies to an unhappy customer, especially when the problem or issue causing their dissatisfaction is your fault. TIP #1: Reservations of a specific unit mean nothing. Dont count on them to hold the unit, no matter how many times you confirm or they promise. TIp#2: If the exact size of the unit is important to you, measure it yourself. Their 10 feet of measurement is actually 9 feet. TIP#3: Some property managers have probably been at it too long. Nice one day, nasty the next. TIP#4: They only value you at the time of purchase. Their business model is designed to burden existing customers. In other words, your contracted monthly rate will keep going up. Good Luck!