SecureSpace Self Storage Murray

We have had an excellent experience here for over a year now. All the staff we've interacted with have been great, and our unit is easy to access any time of day. Recently called to downsize it and it wasn't a problem at all. Marvin was very knowledgeable, patient, and friendly. Highly recommend!

Absolutely amazing counter staff!! They were extremely accommodating. Walked through their process and showed me the unit! If I needed a place to store my things this would be the first place to choose. Prices are great and the staff is knowledgeable, helpful, and friendly!! Amazing job! People also have to remember that sometimes there's only one guy at the counter and he has to leave to help another customer out and their facility is big! So if it's locked and they aren't ain there just wait a little bit! Grade A++!!!

I rented a 10x20 unit at the Murray location on Saturday. The two employees who helped me that day were outstanding great customer service, very helpful, and professional. Because of them, I even left two 5-star reviews. Everything was smooth at first. The issues started today Monday when I called to rent a second unit since I needed more space. I completed the reservation and payment, but the online identity verification process caused problems again, so I called the store to resolve it. I was transferred to the store manager, Chuck, who immediately had a very poor attitude. After I explained the situation, he said he would call me back in a few minutes with a “yes or no,” which was confusing since I already had an active unit and had been using it for two days. He never called back. When I called the store again, I was transferred to Chuck once more. This time, he told me my contract was terminated and that I had 24–48 hours to remove my belongings. What made this worse was that he didn’t even seem to realize I already had items inside the unit. When I asked for a clear reason, none was given. Another employee, Sean, joined the call but was also unable to explain why I was being forced to vacate or why I could no longer rent units there. I’ve worked with moving and storage companies for over 10 years and have never experienced anything like this. It’s disappointing that a couple of managers can completely ruin what started as a great experience. Because of this, I now have to urgently remove my belongings and find another storage facility. The employees who helped me on Saturday were excellent, but the way this was handled on Monday was unacceptable. Be cautious with this location.