Springfield Secure Storage

They had a promotion online and when I went in the office, I was able to get all my questions answered and they honored the online promo. Also, I had an awesome experience with Robert. He assisted in everything and explained everything seamlessly. You don't get customer service like this anymore. Would definitely recommend.

Cant believe how great doing business with this company was. Called from my home in another city to get a storage unit for someone there in Springfield. They were transparent with the services they offered and prices. Required no extra fees for long distance business like the 2 I called previously. Friendly, efficient with reasonable rates. What more could anybody ask for?

Robert is amazing and does an excellent job at customer service. But, RATS EVERYWHERE. I didn't have any food in my unit and there was feces everywhere. They were living in the ceiling to the point the ceiling/insulatio caved in. Im moving out. Despite Roberts help they never resolved the problem. IMO,, they need to stop minimizing the problem and hire a REAL company to deal with their rodent problem. The infestation is obviously way larger a problem then they care to admit. They're maintenance people are great but they need to spring for a Professional to come in and sort the problem out. I had to throw away ALOT of things that were ruined due to urine and feces and now all my stuff smells like crap. They offered to move me but I am alone with no truck so moving seemed like an impossible solution. Again, Robert is great but a rat infestation is not acceptable.