Stor-All Storage

After 14 yrs, I've ended my relationship with Storage Pros (formerly Stor-All Storage. The last 12 yrs were great. Once the business was sold to Storage Pros, things started going downhill. The arbitrary rate increases are the primary reason for my dissatisfaction and departure. No improvements, just rate increases like clock work. Being a long term customer, I expressed my concerns with the new management many times, but it just fell on deaf ears. I had a personal relationship with the prior owners and many good years of storing my vintage vehicle. The facility was always fully rented with very little turn over. Once the business was sold, the entire dynamic changed. Bottom line, Storage Pros can run their business as they see fit, but I decided not to continue supporting their endeavor. I also noted that there are many unrented spaces now. This is likely testament to their business practices. If you rent here, you will be gouged with rent increases like clock work. No upgrades, no improvements. The only thing Storage Pros is concerned with is extracting as much money from you as possible. There is no interest in customer retention or a relationship. The quickest way to lose a customer who has been with you over a decade is to take advantage of them and treat them like they don't matter. That's why I left. Very disappointed. They turned a great thing into a very unpleasant experience. I didn't want to leave, but decided not to continue as a customer. With their declining occupancy, I believe that others feel the same way.

Customer services was great. The man at the counter was very knowledgeable and quick to guide me through the process of renting storage a unit. Make sure to ask where your storage unit is located prior to completing the process, some units are on the second floor with no elevator. The space was adequate for storing a few items and air conditioning.

Juan and Gustavo I’ve been at storage pro in Redwood City for probably a little under five years. They’re always professional and always help me with everything to build billing information to politeness and always greeting me when we come in the gate. I really appreciate my storage that’s why you guys are getting five stars today.