STORExpress South Side

⭐⭐⭐⭐⭐ We had a great experience at this storage facility! The property was clean, well-kept, and felt very secure. Ana and MJ were absolutely awesome — super friendly, helpful, and provided excellent customer service from start to finish. They made the whole process quick and stress-free. Highly recommend!

This place is fine except for access from main floor to lower level. The freight elevator wasn't working so we had to carry our items up and down a curvy, difficult staircase. The stairs seem unsafe even when you're not carrying anything.

I have been with Store Express Southside for over ten years, often maintaining two units at the same time as my kids made their way through college. The excellent service over the years has never faltered, but the young ladies currently on the front desk have excellent customer service down to a science. Not only have they seamlessly helped me transition through several unit consolidations and transfers, but led me through all the paperwork and payment method changes for the kids after graduation and my own transactions as well. I have been particularly impressed watching them handle difficult customers, especially some of the college students who expect to have their problems (which are not really problems, but minor inconveniences at best and beyond the control of the staff - such as a full loading dock or a temporary shortage of transfer tubs during high volume periods during graduation). When faced with difficult, demanding, and impolite customers, I observed their ability to quickly resolve the situations through proactive problem solving, politeness, and composure - very impressive! I have always had a great experience with this team. Moreover, there is a gentleman who has been with them for years responsible for maintenance and customer assistance on the floor who is amazing. You never need to ask him for assistance- if you need help with any large moves, working the loading dock, or it simply looks like you could use a hand, he is quick to offer assistance whether or not he is asked and often the help is no small matter when the items involved are awkward in size and/or quite heavy. While it is certainly not his job to assist the customers who should bring their own help (and most do), he consistently overlooks their failure to plan and takes time to help. He has done so many times with me. Probably most importantly, he never acts put upon, but gladly helps when he sees the opportunity to help. Simply, he is kind- that should say it all! Dave B.