Sugarhouse Self Storage

Excellent location but quite the awful experience renting here. I got online and rented a unit here around 7 pm and arrived just after 8 pm with my first load of neatly binned belongings to be stored. The website and the sign on the gate both say open until 9 pm while the on sight manager says no that's wrong gate closes at 8 pm. They reluctantly allow us to load in the things we had with us but at least allowed that to occur. The following evening I moved the bulk of my things into my unit and was organizing things went to the bathroom and was coming back to finish putting last couple things into it to shut it for the day and one of the managers says it's past 8:00 and I'm trespassing and need to leave or she will call the cops. I said I'm sorry let me close my unit quick & I'll be on my way. In the meantime the other onsite manager comes out & I kinda expected an apology for the unnecessary threat to call the cops on me but no he picks up where she left off. I say this isn't going to work for me (mind you this all before 9 pm the stated time still on the gate and website) and we agree to end the lease at the end of month which was only a few days out. To top it off the owner of the units calls and leaves a message reminding me to be out of there not a hey what's up what happened thing just basically you gotta go as I was anyhow. So yeah terrible customer service incorrect hours posted on website & on gate. So yeah don't rent here there are a dozen other storage places within a 1 mile radius of this place all similar prices and I'm sure at least a few don't have incompetent management and ownership.

Excellent facility and management. I have had multiple units for nearly 10 years without issue. Friendly staff, very helpful to accommodate your every storage need, and I'm not just blowing smoke, these guys really helped me out.

I absolutely love this Self STORAGE I love how early the gate is open and I love how late the gate is open and I love the customer service and the cute puppy well dog that is hypoallergenic and adorable. The customer service is top notch 20 stars.