U-Haul Moving & Storage of Framingham-Southborough

I don’t know if thats was the manager or what, but the lady (Spanish i think) that was working today 02/21/26 at around 3:40pm is extremely rude and disrespectful!! and has a horriblee attitude when approaching customer. I been to many uhauls around the country and never experience such of bad customer service from a uhaul rep. Corporate should have a meeting with that women so she can learn how to properly deal with customers or else they will be losing business at this location, since theres others review here regarding how bad customer service is PS: !Having that horrible actitude don’t make you a boss, but a unhappy miserable person!!!

The staffs are pretty nice and they gave me the free month for storage even my free storage order disappeared. And they tried to get me a storage unit near the elevator which works pretty well. In my opinion, the arrangement of the truck is poor due to the local agent or regional agent, but the people who actually worked at the center are nice. And it’s always a better way to check your email updates or call before you go there to pick up truck or trailer, because I know how hard it can be.

This U-Haul facility was Fabulous in the location of Framingham-SouthBorough.I thought of renting a truck from Penske but changed my mind to U-Haul.First of all, the truck Pick-up service was easy and quick.The staff was so friendly and helped me in loading the equipment.The staff provided the detailed information about renting and storage process.On the next day truck return process went smoothly through U-Haul App. Highly recommend this facility for renting a truck👍🏼👏