U-Haul of Des Plaines

This place has GREAT customer service. Not sure why they have bad reviews, I’ve been coming here for years and this U-Haul really stands out in regards toto customer service. Everyone I spoke with was courteous, friendly and helpful. I spoke with three different individuals and each one gets 5 stars. I do have the option of renting somewhere closer to my home but I intentionally go a bit out if my way to go here specifically because of the great customer service. I’ll definitely be back next time i need a rental!!! Ty everyone at U-Haul of Des Plaines!

I highly recommend this location giving it a10 out of 10. I've visited this location twice within a month to purchase moving boxes. I was first assisted by Eileen and Zenobia on my 2nd trip. Both of them help me with box for my wine glasses and even put together the 18 part insert for me. I am very grateful that Eileen and Zenobia we're working those days because they were very helpful, polite, and professional giving great customer service. Now this will be the only location I will go to. Thank you both for everything 💕💞💕💞.

The equipment I had reserved was not available when I arrived to pick it up. Even though I made the reservation two or three weeks ago. When they did fix me up with 1/2 of my reserved equipment, it was filthy.