U-Stor-It Self Storage - Lincoln Park

I’ve been renting a unit here for years and never had any problems until recently. Unfortunately, I became a victim of theft when some of my belongings were stolen from my storage unit. This situation has been very upsetting for me and my family, as many of the stolen items held significant value and personal meaning.When I reported the incident to management, all I received was a brochure and a police number to contact—no empathy, concern, or real customer service. It felt as though this kind of situation happens often, which is very disappointing and concerning. I’ve since spoken with other tenants who have also experienced theft from their units, but I never imagined it would happen to me.What’s even more frustrating is that despite the signs saying “Smile, you’re on camera,” it appears that there may not actually be functioning cameras on the property. I have filed a police report, but it’s disheartening to lose items I will never recover. I’m sharing this not out of negativity, but because I believe customers deserve better protection, communication, and service after an incident like this. Unit 3142

We had Storage for at least seven years. I changed and got one private storage after closing ones large storage. Unfortunately, the large storage was infested with rats. But in the ladder part of my time there they must’ve changed management. The storage bin space was now well kept. I do appreciate Having a place to put my merchandise. My only complaint would be in increasing prices without prior notification. other than that, I appreciate U-Storage, and I would recommend that particular one in San Diegoto other customers now that they’ve changed management. Thank you:

I want to thank the staff for their understanding and patience with our storages. They went above and beyond to maintain contact to prevent our storages from being auctioned off..you guys were awesome every step of the way and we appreciated it very much..