Urban Storage - Sprague Ave

Great prices, great location, and clean units—but the best part? When you call, an actual human from the location answers the phone. That alone sets this place apart. From my first phone call asking about prices and availability to signing the contract later that same day, the woman who helped me was incredibly helpful, honest, and reliable. She made the whole process quick, easy, and stress-free. Another huge plus: the gates are open until 10 p.m., which is way more convenient than a lot of other storage places. What really stood out to me is their approach to pricing. Most storage facilities raise your rent every year—and usually by a lot. Urban Storage told me that’s not how they do business and that I wouldn’t have to worry about $100-per-year increases. So far, my experience has been excellent. If anything changes as I continue renting, I’ll absolutely update this review—but right now, I’m very impressed and happy I chose this place.

Update: Returned a year later to find our car just as we left it...safe and sound. We picked up our car and gave notice. Cory who was attentive, helpful and professional informed us that we had money coming back since we pre paid and we were leaving early. He got all our contact info and we concluded our business. If you are looking for storage in Tacoma, I recommend ExtraSpace Storage on Sprauge. We needed a place to park our car for the next 18 months and we found the perfect spot! Extra Space Storage on Sprague is clean, secure, affordable, convenient and has a friendly and knowledgeable staff. The store manager, Cindy Hallam made the experience pain free and I know our car will be safe. Make sure to ask about specials they may have.

Friendly customer service, professional .I had a good day because of buying with urban.