US Storage Centers

Four months ago, I reserved a unit in the climate-controlled building, but the elevator was not operational at the time, so Juan temporarily got me a unit in another building…but at a monthly rate more than twice my promotional rate. I went with it because it was temporary and I was stressed. Today, with the elevator working, I requested to move to a unit similar to what I had reserved and to get the promo rate. Keira at the customer service desk — in contact with her bosses — did great in getting a satisfactory solution and getting me moved.

Great Service from Keira! She was absolutely wonderful and has helped so much in such a time crunch for our family! She was quick, easy, and very helpful!!! Would definitely recommend this storage unit to others! She was wonderful and super friendly!!! She made my family and I feel very welcomed on a crazy day!

I came into US Storage with an issue locating the unit I had rented, and it was honestly pretty stressful at first. Thankfully, Keira and Juan were absolutely amazing. They were patient, kind, and went above and beyond to make the process simple and stress-free for my family and me. Their professionalism and positive attitude completely turned the situation around. I’m really grateful for their help and excellent customer service.