Valley River Storage

DO NOT rent from here! I found my items with rat feces all over it. On Saturdays there’s usually no one in the office for customer service, It’s insanely hard to deal with them to get anything done. They’ve also gone up in prices recently, which is not worth it at all! Go somewhere else!

Do not rent here. I rented the space on a Friday night, packed a U-haul on Saturday and missed them by 20 minutes on Saturday before they closed. My unit was padlocked and no one was available to help me get settled in. I had to go somewhere else (luckily many other storage places were still open that day). When I went in on Monday in person to cancel the unit since we no longer needed it, they refused to refund the total amount, charging me for Saturday and Sunday (they are not open Sundays) claiming that they lost business in the transaction. I asked the person at the desk to have the owner call me so we could discuss the charges and I never heard back from anyone. Well they definitely lost business. How can you charge me for days I did not use a locked storage unit?? That I never had access too? That's just greedy and it taught me a lesson about ever renting a storage unit here. I hope the $27 that you kept was worth the bad reputation and this review. Do not rent from these greedy owners.

I rented from valley river storage penske truck rental. Lauren Morgan, the staffer there was on point ! She was able to take take time with me to discuss strategies and prices and all the infinite ways how I could make this move easy and affordable and efficient. I am a 100% disabled combat vet and she made me feel very taken care of and really went the extra mile to work my moving plan rather than my moving plan working me lol. This was the 3rd time I've rented from her and valley river and I want to express my gratitude to her services and attention and honesty . Lauren is a great representative and I recommend her 100% of the time . I look forward to any future run-ins with valley river storage penske . Your wonderful and thankyou.