Citadel Self Storage

If you need to rent a UHaul check this place out. Friendly customer service in a clean welcoming environment. After hours return is convenient and feels like a safe place to do so. Check here first if you need to rent a van for a few hours. Much more reasonable than Home Depot.

World class facility. Immaculate climate controlled indoor storage units. U-Haul rentals available on site. Xavier was very helpful and accommodating.

I was ready to leave 5 stars, but this past experience changed my mind. It’s clear they don’t prioritize their customers. I was moving my things over the weekend and ran into a big problem after hours. The gate entrance was covered in a thick sheet of ice and my U-Haul got stuck. A 20-minute trip turned into 2 hours. I tried using the call button for help, no answer. I called the main number but it was just an automated line. With no one to help, I had to call the police. They used salt, rocks, and even pushed the truck to get me out. I hate that I had to call them for that, taking away from other emergencies in the area. If I’d tried to do it myself, the truck would’ve slid and flipped into a 10-foot ditch. On top of that, I blocked the gate code pad so other customers had to get out and walk on the ice to use it. When I finally got unstuck and made it to the storage unit, the last dolly was already taken. I had to unload everything by hand, which made the whole process even longer and more stressful. If the ice hadn’t delayed me, I would’ve been in and out like usual. This could’ve all been avoided if someone had salted the area regularly. And for after-hours situations, there needs to be someone available to help. Completely disappointed with my experience with Citadel storage and it hasn't even been a month. Hopefully, they take this seriously and make some changes.