CubeSmart Self Storage

Cube smart bought out my old storage facility, I changed facilitys with in the new storage of cubesmart because I got a better deal on a lager unit I had 12 days left on m credit from my old storage tha they bought out, I asked for a credit credit transfer since I was staying with thier company even tho I been with the other company for years. They denied the request & i lost out on 12 days of storage credit , Wasn't like I was asking for a refund, just a credit towards my newer unit. When moving into my new u it yesterday 01/20/2026 the amount I was told was $ 30 higher even though it was on thier special which I was under the impression it was cheaper then my other unit, I was miss informed about the insurance charge which significantly made my payment $30 higher. When explaining this to manager she informed me she told me about it when she did not,as she mentioned this to my brother who got same unit ,not me Anyway she did appoologized but I didnt appreciate her comment stating i could of stayed with my old unit & unpack my 26 ft truck which was all ready loaded. Needless to say im not happy with the no credit & miss communication but decided to stay as it is my only choice If I had known they wouldnt honored my credit or take off the insurance for the one month i probably would of went some where else, For now will stay putsee how things go

Everything was great and did it all from my phone with renting the unit to getting into my unit. Thank you so much for communicating with me and making sure I was able to get into the unit without stopping into the office. This unit was a lifesaver for us to get everything out of my father in laws home once it sold. Thanks Jennifer!!!

Jennifer is a phenomenal manager and has been extremely helpful to me and my family. Jenifer’s knowledge about the facilities and her professionalism in handling us as a customer has gone over and above expectations. Our need for storage space has changed a couple of times and Jenifer has facilitated us without any problem.