Golden State Storage - Cadence

Wow I am blown away by all the positive reviews. My expirence with Drew was much different than the rest with him being aggitated and very unhelpful. I was at the location as a storm came through and killed the power to the facility. This resulted in the gates not working automatically. Drew was immediately rude and unprofessional with me. He screamed at me that he would charge me money for looking at the gate for a manual override switch. I even showed him a video of how to manually open the gate in case of a power outage. He told me that he can't do that because it will cost him money to reset the gate. Rather I needed to wait for nv energy to restore the power. After waiting for over an HOUR dealing with Drew's terrible attitude I was able to get the henderson police department to respond to the scene. The officers had the gate open via the same manual override I was showing Drew (the manager) within a minute. Meanwhile, Drew told us to stay miserable and wait for an unknown amount of time. Assuring me that there is nothing important going on with my life. It was a big deal as my wife and kids were home alone without power and I was unable to help them since I was being illegally detained inside the facility! Also after 3 days of trying to get ahold of corporate to talk about the incident, they never called back. I would highly reccomend to avoid this location at all costs! I can share my police report with anyone interested in seeing that this was an actual occourance I had with the storage facility.

Great experience! Drew in the office is awesome! Very polite and professional. He answered all of my questions (I had a lot of them) and honored everything that was offered online. This place offers the best price and it’s clean and conveniently located. I’m very happy that I selected Golden State Storage!

Great service, fast and professional. Unit was clean when we saw it and all has been great and easy.