iStorage

I thought I was paying for and renting, from a secured location. I thought I had peace of mind and didn’t realize I should be personally checking on my belongings, on a regular basis. My rent was increased a few months back, to a rate that is comparable to nicer locations that are a lot closer to where I live, but chose to stay at istorage. I went to drop a few things off at my unit today, which is allegedly secured, indoor and climate controlled. First off, the main gate to the facility was wide open with a closed office. Secondly, as I pull up to the climate controlled building that I am renting out of, I notice one of two doors boarded up with caution tape and the door and wall has roughly 30 or more bullet holes in it, and the access controls non functional, with the door wide open. The storage unit directly in front of the door is occupied and riddled with bullet holes. This tells me that the person renting this unit has bullet holes all over their belongings. I never received a phone call or email notification, explaining that the facility is non secured. Meanwhile, istorage has continued to charge my account and all tenants, full price for our units. This is completely unacceptable, unprofessional and unethical. I contacted istorage corporate and wasn’t offered any type of prorated compensation and was told that they had no idea of this incident, but they were certain that this must have happened in the past couple of days. 😂 🤣😂… I did some investigating and found out that this happened in June, and it is now September. The facility is obviously not concerned, nor do they care about notifying anyone renting from them, that they are being taken advantage of and being lied to, without verbally being lied to. I’m looking forward to hearing some bogus excuses, when I pay the office a visit tomorrow. This is utterly ridiculous and istorage owes everyone a solid explanation, not to mention discounted rates until they get the damages fixed.

Deborah was so awesome and sweet. I already have a unit there that I rent and was looking to downsize. She took me to see the smaller unit that I ended up renting and she was nice enough to quote me a couple of prices. Super nice lady! Thank you Deborah for your great customer service

Deborah in the office is who helped me out, she is definitely such a sweet and helpful lady!!! I was having trouble deciding on what size storage I needed and she showed me around to different options. Such a sweet sweet lady!!😊