MyPlace Self Storage

I've called 3 times and asked to speak to a manager without a response. I moved out of my unit on 9/6, called and notified the company on 9/7. When I rented the units, I was told that the payment would be prorated if auto-paid in full, which mine had. When I called to notify the company that the units were empty, they told me there as no pro-rating. I'm not out almost $500 for unused storage space. Then I get notified that 2 of the units will be due again on the following month (after cancelling the service). I've called 3 times to try to speak to someone without any success. Even emailed the feedback email without any reply.

So frustrated and disappointed that every time I come here (save for the first time) the dolly / carts are missing. Today I had to move a bunch of things, and I looked everywhere for a cart - in multiple buildings. Couldn’t find a single one. Nobody else was around, so it’s not like they were being used. There’s also no actual staff on-site, so I couldn't go into an office and ask. They save money by outsourcing their customer service, so the only “staff” is remote through a kiosk. Overall, super frustrating to not be able to efficiently use this unit, and once I (painstakingly) move all of my belongings out, I’m cancelling. Do not recommend.

Davey, Is a asset to Public storage, pleasant to talk with. He's very helpful and informative also professional. All around excellent customer service. Keep up the great job. .