Public Storage

Absolutely impossible to get ahold of anyone who works in the office. I’ve called endless amount of times and have gone to the facility twice. Not sure who the other reviews are speaking of when it comes to someone helping them. I’ve seen other customers standing at the door looking around for someone to help as well. I can only get ahold of the call center. The app is very useful for most services. That’s a plus. Unfortunately it does not answer all questions which is why I’m attempting to speak with a staff member.

I had such a great experience at Public Storage in Durham! Nick was the representative who helped me, and he made the whole process smooth and stress-free. He was friendly, professional, and took the time to answer all of my questions. It’s clear he really cares about making sure customers feel comfortable and taken care of. The facility itself is clean, well-kept, and secure, which gives me peace of mind knowing my things are in good hands. I definitely recommend this location, and especially working with Nick if you get the chance!

Went into Public Storage last week and was able to get in and out real quick. Thanks to Nick who helped me out of there quickly, he was a very friendly and knowledgeable employee. The location was very clean, and the bathrooms were well maintained.