Public Storage

I recently gave this location a five star review, but unfortunately, after my experience this week, I had to update it. I recently rented a storage unit at the Port St. Lucie location, and unfortunately my experience left me feeling very unsafe and extremely disappointed. A few days after securing the unit, I moved my belongings in after dark. My unit is on the third floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and made me very uncomfortable. At one point, I saw him exiting the women’s restroom, even though the men’s restroom was clearly unoccupied. This added to my concern. For a period of time, he and I were the only people in the building, which felt extremely unsettling. I’ve rented storage units for over 20 years and have never experienced anything like this. Typically, people are there briefly to load or unload items — not wandering around aimlessly after dark. Two days later, I went to the front office to report what happened. Derek and Tim identified themselves as property managers. When I described the individual, Derek immediately knew who I meant and told me he has 24/7 access and is a long-term “resident.” I found that response confusing and concerning, given that this is a storage facility, not a residential property. What troubled me most was how my safety concern was handled. Derek was dismissive, argumentative, and spoke to me in a condescending tone. He did not apologize or acknowledge my discomfort. When I asked about transferring to a first-floor unit for safety reasons, he was again dismissive and unwilling to help or provide any alternatives. Customer safety concerns should be taken seriously, and professionalism from management should be the standard — not the exception. Unfortunately, that was not my experience here. Women especially should use caution when visiting this location after dark and consider bringing someone with them. Overall, this was a very disappointing and unacceptable experience.

I want to take a moment to update my negative experience and sincerely thank Bryan for his outstanding professionalism and kindness. He went above and beyond to resolve my issue quickly and made me feel truly valued as a customer. His communication was clear, respectful, and solution-driven — a true example of excellent customer service. It’s rare to find someone so dedicated and genuine in ensuring everything gets taken care of properly. Public Storage is lucky to have him on the team — thank you again, Bryan, for turning my experience around and restoring my confidence in the company! 🙌✨

Today I visited Public Storage to ask about my monthly rent and to correct some information on my account. Susie and Candace were very helpful. They provided detailed information. Excellent customer service!