Public Storage

Update: they have given me credit for the double charges to my account. Ideally I would have wanted a refund, but at this point it works. Originally I gave them 2 stars, but I think 3 stars is better than 2. This is the worst experience I've had ever with any storage company. This is my first bad experience with public storage, and to be fair it's because this location has a kiosk and a management team that's not professional trained to handle certain tasks, like the kiosk representative that messed made a mess of my account, it's very clear that the kiosk reps arenot experienced enough to handle task like making a same day unit transfer without charging the client double. Issues: First unit I received smelled like urine, which shows that the property manager did not thoroughly check the unit before making it available. The back wooden walls smelled like urine, and that's is a big problem, property should be cleaned and inspected, and any smell that's not normal should be taken care of, in my opinion, and will help prevent mold as well. Second, they over charged my account taking out double what I paid, then when I want my refund they make me go through so many hoops, and finally they tell me the district manager is going to fix my account billing issue, btw that was a a couple days ago, and still no phone call or refund 🤔 Then when I need access to my unit, they deny me access because the payment issues in my account (created by the public storage kiosk rep, not me) are not resolved. 2 star for this horrible experience, because the staff has caused me all these extra issues I have to deal with besides 3 kids. My recommendation: Video record everything, or use perplexity ai to record your entire interaction, this way, it can create a transcription of the entire situation, which you can later use to organize, and you can use it search your contract for breach/violations, or anything else really, it's like having your own business lawyer, I have 3 kids so it helps stay organized as well. Make sure you save every document that they give you, so if they mess up your billing, like they did with me and charged you double, this protects you from any false accusations or things they might try to lie about. I would say try this place out, but make sure that if you have to transfer units, you remember what happened to me so you can prevent half my headaches.

This is a bad place to store your things, 1st is it's dirty and smells like someone is living there. 2nd they stole our things in our storage, someone change the padlock and stole my kitchen utensils and all my toiletries, I have a bunch of laundry soaps, chlorox wipes and a brand new speaker and dyson heater. I hate to write a review but please out a camera along the hallway

I had a little trouble with the on line booking but a customer service person was great and walked me through it. Everything else was very good. Codes for entrance were given, place was clean, elevator convenient and Joe pleasant.