Public Storage

Andi was amazingly helpful to my specific requests and very knowledgeable about everything else I wanted to know. He was kind when I was stressed out about my move, and it made a difference. I am grateful I got to have his assistance and he took care of everything I needed. Thank you to Andi!

After providing a five star review in July for the Public Storage in Tigard Oregon on Pacific Highway, the customer service that I had initially received took a nose-dive straight downward! I am re-posting to spare future customers a less than optimal experience. Everything started out well and I posted a nice review stating that. Less than 2 weeks after renting, they tried to bill me in advance for the following month and I had only been a customer for 8 days. Next, I signed up for the 2nd month free promotional offer which they run all the time and they did not honor it. Also, I called and spoke to at least five different managers at the storage unit to resolve my concerns and escalate it to the Regional Manager. While they seemed to empathize with my situation, none of them provided results. The Regional Manager NEVER called, emailed or text me even one time to provide any clarity to the situation. They showed me that after they got my money, they could have cared less about me as a customer. A simple phone call explaining why I was being billed when I was expecting a free month based on the internet promotion would have sufficed. Needless to say, i removed my items from the storage unit and left it cleaner than when I entered it. Thank goodness I removed my card from autopay because not only did Public Storage try to bill me the following month even though I moved out well before the end of the previous month. . . They sent me a threatening email about pushing me to collections!! Mind you, it was less than 1 week into the following month AFTER I moved out. I kindly replied back to their email letting them know that my attorney would be speaking to them next if the harassment didn't stop as I had time and date stamped pictures (in addition to a phone call from the property manager the day I moved out) confirming I had vacated the unit. My advice to anyone reading this post is DO NOT DO BUSINESS WITH PUBLUC STORAGE. THEY LACK INTEGRITY AND ONLY CARE ABOUT TAKING YOUR MONEY AND NOT HONORING THE ONLINE PROMOTIONS THAT HOOK YOU. You mean NOTHING to them as a customer and there are many other storage facilities around with competitive pricing and clean units to store your personal belongings.

They were great until you move out. We left on the last day of the month. We had paid for the next month and were told we would get a refund in 48 hours. BS! It has been two weeks and still now refund. Calling customer service is a JOKE! No one knows anything. Finally someone said "yeah it's going to take 4-6 weeks for a refund because it will come as an actual check in the mail." Absolutely ridiculous.