Self Storage Plus

I definitely do not recommend this place to store your goods. I’ve been here for years, and there was an ownership change about a year ago that has caused the quality of service here to decline significantly. There are gnats because the place isn’t clean. Every time I visit my unit, there is trash in the common spaces. Today I noted the stairwell smells like urine, there’s no inspection certificate for the elevator, an open bag of trash was sitting in the walkway with gnats flying all around it, and the security gate isn’t working and is locked in the open position. The external dumpster area was also a mess. When I asked the front desk attendant how long the gate had been stuck open, she said “a few days”, so the security of our items is questionable. I raised all the concerns I’ve noted above, and was told my concerns have been noted, but also that there’s nothing they can do about the dumpster issue, because the trash pickup left it that way, and there’s no way for them to enforce cleanliness within storage units. She noted that the facility is inspected and cleaned daily, but also that it’s not her job to pick up trash that she observes. My concern isn’t with whose job it is, but that the company and owners aren’t maintaining clean standards here. They’ll be losing my business, and I can’t recommend they gain any new business until these persistent issues are properly addressed.

After going to two other storage facilities, i made the best decision choosing Self Storage Plus on Lawrence Ave. in Washington DC. All my questions were answered. Even when i ran into a little problem John (facility manager) was able to address the matter and made everything right! He is very knowledgeable, professional and will go the extra mile to get you the storage unit you need if he can. I appreciate his transparency in making sure i understood everything i needed to know (being that it was my first time renting a unit). So if u are in need of renting a storage unit, Self Plus Storage on Lawrence ave. is a good one to consider.

I had my belongings stored here for about two months. Do not use the disc locks that this facility provides! My storage unit was broken into and a TV and other electronics were stolen. When I called to complain I never received a response. I am now realized the extent of the theft after moving and unpacking my belongings. The insurance is useless in instances where a skilled thief picks the lock as the insurance only accepts claims where "forced entry" can be proven. I have included two photos of my unit before and after a thief/thieves rummaged through my belongings. If you decide to rent a storage unit here, ensure you bring your OWN lock and make sure it is hard to pick. A quick search of 'disc lock picking' will show how easy it is to pick the locks these storage facilities provide. I have been able to enter the facility more than once without the pin needed to gain access. Security and surveillance is clearly lacking. Update (9/3/2025): As I continued to unpack my belongings, I noticed more of my property was stolen. Over $2000 worth of property was stolen. I have tried to get in contact with this company via email and phone about my issue on numerous occasions over the past few weeks. Bruce said he would be looking into my claim via their surveillance cameras almost two weeks ago, but I have yet to hear back from him. And, despite their misleading response to my review that encouraged me to contact the company, I have yet to receive a reply to my email. Unfortunately, I am realizing it is necessary to escalate matters since this company has proven to be so negligent and unresponsive.