CubeSmart Self Storage

I wasn’t going to post a review but after my experience moving out of my unit this past Friday, I find it best to make future customers aware. I had been using Cube Smart for about 6 months(before they changed companies) and had no issues with them until about 3 months in when I discovered a mice infestation. I figured it was inevitable and had no problem cleaning my unit because it didn’t appear to be a huge problem. The problem only got worse. I had mice droppings in almost all of my things and clothes which even reeked of mice urine. After bringing it to the attention of one of the store members, the only thing that was offered was moving to a new unit WHICH I would’ve had to pay movers to assist me with due to the amount of stuff I had. I just moved out of my unit this past Friday and they gave me the hardest time with pro rating my unit space. The woman who seemed to be new asked several invasive questions and was just overall very rude. My movers who were there helping me even mentioned her nasty attitude. Instead of trying to compensate me or rectify THEIR problem with the mice infestation, I was made to feel guilty for her having to do her job which she clearly didn’t know how to do. They even had the audacity to go up in their rental rate despite the clear issues that several customers seem to be having. The place is disgusting and please believe nothing will ever be done once you attempt to address any issues.

I had a great experience! My dad needed a storage for some of his things and was unsure what size he needed. The storage attend Michael was extremely helpful and knowledgeable which made the decision process much smoother. He even helped us pick out a lock to secure the storage door. The facility is very clean, great lighting and well secured. Thanks Michael!

Recently moved to NOLA. needed storage because we downsized. Knew nothing and thankfully Michael M was the manager on duty the day we looked at cubesmart. Not only was he very knowledgeable about options but he was able to walk me through the entire process and help me understand how everything worked. I also observed he help.a few very anxious customers and was able to have us all leave with a feeling of satisfaction and a smile on our face. Excellent person