Public Storage

They replaced the lock on our locker without telling us, despite all bills being up to date without any late payments. When going to the office during office hours today to ask about the new keys to access our locker, the lights were on but nobody was there. I even saw other pissed customers there wondering what's going on, then leaving. EDIT: We found out that they replaced the lock on our locker because there was a break-in a few month ago and some items got stolen. They quietly replaced the lock without letting us know about the break-in. We found out about it when trying to open our storage unit, and our keys not working.

Cynthia was great! She showed us a few units, helped me choose the right one, answered all the questions my mom and I had, and patiently showed me how to use the app. She was kind, knowledgeable, and made the whole process easy. Highly recommend!

I moved my belongings into this storage facility in September 2025 after closing my business of 10 years. That alone was devastating. I chose this location because the online rate was $184 — already a stretch for me while working two jobs and trying to stabilize financially. In January 2026, with almost no notice, they increased my rent by $92 — bringing it to $276. There was no limited promotion disclosed, no explanation, and no issue with my account. I’ve paid on time every month. Because of this sudden increase, I now cannot afford the unit and will likely have to sell everything I placed there — items I stored during one of the hardest transitions of my life. After I left a 1-star review, they offered a $23 “discount” for only three months. That does not fix the issue. It feels insulting. If you rent here, understand that your rate can increase significantly at any time, regardless of payment history. If you need stability or are already financially stretched, reconsider before signing. What they did was opportunistic and incredibly disappointing.